Global Support Overview

Unmatched Service

X-IO's unmatched service is consistently cited as a reason why customers enjoy such high levels of satisfaction with X-IO and its innovative products and solutions. X-IO Worldwide Services encompass coordinated support, services, and training for the hardware, software, device drivers, operating systems, and applications that are qualified to work with X-IO's products and solutions.

X-IO Support Center

The X-IO Support Center takes all first calls worldwide for service and support issues involving products sold by X-IO. The Support Center features:

• Support for collaborative problem solving
• Online services, including support requests, KnowledgeBase, and user documentation
• Modern lab for customer training

X-IO Field Engineering

X-IO Field Engineering provides quality service and support, focused on maintaining successful, long-term customer relationships. Field Engineering services include:

• Installation of X-IO solutions
• Post-sale support, including break-fix issue resolution
• Fee-based Field Services

Parts Logistics

X-IO's Parts Logistics enables X-IO to have almost any part in your hands in an average of four hours if needed. Each Strategic Stocking Location (SSL) is stocked with all critical X-IO parts and managed to meet the needs of customers within the region. Highlights include:

• Centralized distribution, using a "hub & spoke" approach
• Primary hubs in Atlanta and Toronto with over 50 North American and 6 European parts stocking locations
• Dispatch by X-IO Support Center with next business day or 4-hour average delivery options
• Next business day or 4-hour delivery of critical components
• Next business day delivery of noncritical components